Type: Mobile App
Category: Home Assistance Services
Role: UI/UX Designer (Research, Wireframing, Visual Design, Prototyping)
Tools: Figma, Notion, Illustrator
🚨 Problem Statement
People often struggle to find reliable and quick help for essential home services—plumbing, electricians, cleaning, and repairs. Traditional apps are cluttered, unreliable, or not user-friendly for older or non-tech-savvy users.
🎯 Objective
Design a clean, easy-to-use mobile platform where users can:
Quickly book trusted home service professionals.
Track status in real-time.
Communicate easily and securely.
View transparent pricing and reviews.
👥 Target Audience
Busy professionals
Elderly individuals or families with elderly members
Urban homeowners or renters
Non-tech-savvy users who value ease and clarity
🧠 Research
User Interviews
Spoke to 8 users (ages 28–65) to learn about their experiences with home services apps.
Insights:
Trust and safety are major concerns.
Most users prefer fewer steps to book a service.
Lack of transparency in pricing and unclear technician tracking is frustrating.
Elderly users want larger buttons and simpler flows.
🧰 Key Features
Quick Booking – 3-step process (Choose Service → Pick Time → Confirm)
Trusted Pros – Verified with reviews, ID, and badges
Live Technician Tracker
In-App Chat & Call
Wallet & Multiple Payment Options
🔁 User Flow
Open App → Choose Service
Select required service → Select one
Confirm time & location → Pay
Track Technician → Complete Service → Rate & Review
✏️ Wireframes
Hi-Fi Wireframe
📲 Key Screens
Home Screen: Categories like Plumbing, Cleaning, etc. with icons
Booking Flow: Choose service → Set time → Confirm
Technician Detail: Profile, ETA, live tracker
Profile & History: Past bookings, saved addresses, payment options
🔧 Tools Used
Figma (Design & Prototyping)
Chat GPT (Logo Design)
Notion (Documentation)
🎨 Visual Design
Color Palette:
Primary: #6759FF
Background: #FFFFFF
Accent: Light Grey, Soft Neutrals for subtle UI
Typography:
Poppins
Clean, friendly, and readable font
Thank You!
